We offer free ground shipping on domestic orders over $200.00. For any order less than $200.00 shipping is charged on a per item basis. The cost can be calculated during checkout. All orders that qualify for free shipping are shipped at the discretion of Galactic Snow Sports. Larger orders that are deemed a bulk order will NOT be eligible for free ground shipping.
Orders are processed the next business day after they are submitted. Most orders will typically leave our warehouse within 1-2 business days, business days do not include weekends and major holidays. Additional services such as tune-ups will add an additional 1-2 business days of processing time.
Transit time will vary depending on your location and selected shipping method. Once your order leaves our warehouse you will receive an email notification with your tracking number. You can then track your package and see the estimated delivery date.
We do offer express shipping methods for 3 day, 2 day, and 1 day delivery services. You can select from these options on the checkout page.
We currently offer international shipping to Canada only. International orders are not eligible for free shipping promotions. For ALL international shipments please be aware that there are local duties, taxes, and brokerage on your purchase. These are not fees charged by Galactic Snow Sports therefore we are unable to provide an amount prior to purchase. It is suggested that you check with your local international shipping fulfillment companies for an estimate.
Unfortunately we do not have a retail store and do not offer local pickup. All orders must be placed via our website and will be shipped from our warehouse location to you.
These are not common occurrences but they do happen. In the event that a package is damaged in transit, lost, or stolen, please contact us as soon as possible. We will notify the shipping company and they will let us know how to proceed.