Returns

What is your return policy?

Items can be returned within 10 calendar days of the date the order was delivered. Please contact us within this time frame an obtain a return authorization number. Do not send any items back before obtaining a return authorization number. Any merchandise returned to Galactic Snow sports without a return authorization number will not be opened or processed. Galactic Snow sports is not responsible for any unauthorized return packages.

Can I return or exchange items with "W" condition ratings?

Any items that have a "W" condition rating carry a strict no return policy. We are unable to offer any returns or exchanges on these items.

Does Galactic Snow Sports pay for return shipping?

We do not cover any return shipping costs, that includes returns for items that shipped to you for free.

How long will it take for me to get my refund?

Most returns are processed within 1-2 business days of arriving. After your return is processed it can take 3-5 business days to appear on your account. This varies from one financial establishment to another.

Is there a restocking fee for returns?

Yes, due to the high cost of shipping and the seasonal nature of our products we do charge a restocking fee on all returns. The restocking fee is 15% or $15.00 whichever is more.

What shipping company should I use to ship my return back to you?

You can use any carrier you prefer but we do suggest choosing a shipping method that includes tracking and insurance.

Can I return just a part of my order?

Yes, you can return just a part of an order. In the event that an item(s) is returned for a refund and the minimum requirements for a coupon or discount to be valid are no longer fulfilled, all other items and charges on the order will be reverted to their regular non-discounted amounts. This includes items being returned that would result in an order no longer meeting the minimum amount required for a discount or promotion as well as any items being returned that would make a package deal incomplete. In this situation the difference of the discounted item cost and regular retail price of the items or services will be deducted from the returned items refund amount.

 

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