Customer service representatives are available at 540-443-6667 from 9AM-5PM Eastern Standard Time Monday through Friday. Please keep in mind that during the peak season our volume of callers is very high and you may have to wait in queue. If you are in a rush we suggest sending us an email. Click HERE to go to our contact page.

During the peak season most emails are replied to within 1 business day of when they are received.

If you have questions about a specific product please include a link to the product.

If you have questions about an existing order please include your order number.

Click HERE to go to our contact page.

Our customer service representatives are not able to place any orders over the phone. All orders must be placed through our website by the customer. If you need any assistance with ordering please feel free to get in touch and we can guide you through the process.

If you have made an error or need to make a change to your order please contact us as soon as possible. If it is outside of our regular business hours please use the contact form under the "help center" menu to send us an email. Our customer service team will do their best to accommodate you.

As soon as your order is submitted your selected payment method is charged and it is processed in our system. If your order has not left our warehouse we are able to cancel the order and issue a refund. All canceled orders are subject to a 2.8% deduction from the refunded amount. This is to cover the payment processing fee that GalacticSnowSports.com is charged when you submit an order.

You may only redeem one (1) coupon code per order. For coupons that require a minimum purchase amount, the order totals must be above the minimum amount before shipping costs are applied.

Sales tax is determined by delivery address and applied to orders being delivered to addresses in Virginia and Florida.

The condition of all of our used equipment varies from item to item. All skis and snowboards will have their condition rating listed at the end of the product title with a tab that shows our ratings system on their product page. Other used items such as boots, snowboard bindings, poles, or helmets do not have individual condition ratings as they all show cosmetic wear and tear. All items that do not have individual ratings will have signs of use such as scratches, scuffs, scrapes, and wear from normal use.

All of our used skis and some of our new skis will arrive to you with the bindings already mounted on the ski. They are NOT set up for use and we do not offer binding setup service at this time. Your skis should always be taken to your local certified ski binding technician in order to be serviced and adjusted to your specifications. Failure to have ski bindings set up and tested prior to use and at least once per season thereafter can result in serious injury. Under no circumstances shall Galactic Snow Sports be liable for any direct, indirect, special, incidental or consequential damages due to negligence in alpine ski binding setup or failure to have this service performed by a certified technician.

AA Rating – “AA” rated gear will show little to no cosmetic wear. This is the closest you can get to new without actually being new.

• Little to no cosmetic blemishes approximately ½ inch in size or less, cosmetic wear will not impact performance.

• Has seen little to no use

• Very light scratches, scuffs, or chips on the top sheet

• Very light scratches or grooves on the base or edges

• Very light scratches or scuffs on bindings if applicable

• Rental identifiers such as bar codes, rental crayon, or stickers

       

A Rating – “A” rated gear will show minor cosmetic wear. This gear has had limited use on the slopes.

• Multiple cosmetic blemishes 2 inches in size or less, cosmetic wear will not impact performance.

• Has seen minor use

• Light scratches, scuffs, or chips on the top sheet

• Light scratches or grooves on the base or edges

• Light scratches or scuffs on the bindings if applicable

• Rental identifiers such as bar codes, rental crayon, or stickers

       

B Rating – “B” rated gear will show moderate cosmetic wear. This gear has had moderate use on the slopes over multiple seasons.

• Multiple cosmetic blemishes 3 inches in size or less, cosmetic wear will not impact performance.

• Has seen moderate use

• Moderate scratches, scuffs, or chips on the top sheet

• Moderate scratches, grooves, or dings on the base or edges

• Moderate scratches, scuffs, and chips on binding housing, brakes, spacers or other non-essential binding parts

• Base may have p-tex patches

• Rental identifiers such as bar codes, rental crayon, or stickers

       

C Rating – “C” rated gear will show substantial cosmetic wear. This gear has had heavy use on the slopes over multiple seasons. May be missing non-essential parts like tip protectors or top sheet adornments.

• Multiple substantial cosmetic blemishes 6 inches in size or less, cosmetic wear will not impact performance.

• Has seen heavy use

• Substantial scratches, scuffs, or chips on the top sheet

• Substantial scratches, grooves, or dings on the base or edges

• Substantial scratches, scuffs, and chips on binding housing, brakes, spacers or other non-essential binding parts

• Base may have p-tex patches

• Rental identifiers such as bar codes, rental crayon, or stickers

     

D Rating– “D” rated gear will show severe cosmetic wear and/or damage that will lessen the lifespan or usability of the item. This gear will have issues that will need some sort of attention or repair before being able to perform normally on the slopes. If you are really stretching a budget, looking for a beater set of skis or board, or want to try your hand at tuning, these are a cheap and effective way to do so. May be missing non-essential parts like tip protectors or top sheet adornments. Items with a rating of “D” are not eligible for returns or exchanges.

• Multiple severe cosmetic blemishes of various size

• Has seen excessive use

• Item has damage that renders it difficult to use as is

• Will require repair or service to perform normally

• Substantial scratches, scuffs, and chips on binding housing, brakes, spacers or other non-essential binding parts

• Rental identifiers such as bar codes, rental crayon, or stickers

     

In order to keep our prices as low as possible our gear is not tuned up unless a tune up service is added to the order. If it is within your budget, it is strongly suggested to add on a tune up as it will increase the performance and overall base and edge condition of skis and snowboards. Click HERE to view the different services offered and what each one will provide.

We buy our used equipment from a variety of suppliers. They range from some of the biggest ski resorts in the country to smaller, local rental shops. We do not purchase any gear from individual sellers.

The items we use for our product pictures are taken directly from our available inventory. Unfortunately since we have such a large quantity of each it is not possible to provide a picture of each and every item that we have available. The product images are meant to be an accurate representation of what you will receive however items may vary slightly in color, condition, or design. Our customer service staff is unable to provide any individual pictures of items.

Due to the way our orders are packaged and the variances in preferred snowboard binding setup, bindings will not be mounted prior to shipment. The setup process is fairly easy and can be accomplished with only a philips head screwdriver. If you need any assistance mounting your snowboard bindings please check out the bindings sizing page in our FAQ section.

There are a lot of factors that can influence your ideal ski length. Getting on the right size ski is an important part of being comfortable and enjoying your time on the slopes. Using  the skier's height is a good starting point and taking things into consideration like weight, ability level, terrain, and even their personal style of skiing will help to narrow down your size range. For most people their starting point will land somewhere between their chin and nose. Remember, these are just guidelines, not rules. If you have a preferred size that you are comfortable on you can certainly go with that. 

 

HEIGHT	SKI LENGTH	HEIGHT	SKI LENGTH
3' and below	65-90 CM	4'10"	130-145 CM
3'2"	80-95 CM	5'	135-150 CM
3'4"	85-100 CM	5'2"	140-155 CM
3'6"	90-105 CM	5'4"	145-160 CM
3'8"	95-110 CM	5'6"	150-165 CM
3'10"	100-115 CM	5'8"	155-170 CM
4'	105-120 CM	5'10"	160-175 CM
4'2"	110-125 CM	6'	165-180 CM
4'4"	115-130 CM	6'2"	170-185 CM
4'6"	120-135 CM	6'4"	175-190 CM
4'8"	125-140 CM	6'5" and up	180+ CM

Once you have established your starting point consider the following.

Ability Level

Beginner: If you are a beginner looking for a ski that is easy to maneuver and keep in control, consider sizing down 5-10cm from your starting point. This will usually put the ski at chin height or a little below. This is a common practice at resorts and rental shops as it helps to build the confidence and essential skills a skier needs to move beyond the bunny slopes.

Intermediate: Are you an intermediate skier who has mastered the basics but is still progressing? Choosing a size that lands around nose height will give you the length needed for stability on intermediate terrain but keep the skis from being too unforgiving when mistakes are made.

Advanced: By the time skiers reach an advanced level they usually have a good idea of what they need in a ski. A longer length is usually preferred as conditions become more demanding and the additional stiffness and stability are necessary. This will typically mean a ski length that is about forehead height.

Skier Style

Conservative: If you prefer to stick to the groomers a shorter ski may be for you. Keeping your turns short and going at a moderate speed means that a ski at, or slightly below, chin height would more suited to your style.

Aggressive: For skiers that just wanna go fast. If you are spending most of your time skiing at high speeds on steep or technical terrain, selecting a size that is closer to forehead height or slightly above will give the added stiffness and stability that is needed for this style.

Conditions

Groomed: For skiers that spend a majority of their day on groomed, hard packed, or icy surfaces, going with a standard length is best. A standard length will keep the skis maneuverable and for that extra bit of responsiveness look for something with a normal to narrow waist width.

Powder: When you spend a lot of time in fresh snow or off trail, a slightly longer ski will give you that extra bit of float to keep you moving through the deep stuff. You will  also want to consider a ski with a wider waist width that will also help you float and keep you on the surface.

Weight

If you are above or below the average weight for your height you should adjust your size accordingly. If you are above the average weight for your height you can consider a longer ski for added stability and response. If you are below the average weight for your height you can go with a shorter ski to get the flex and maneuverability you need.

What size of ski boots should I buy?

Boots that fit well are a key part of good ski setup. Selecting a proper size is essential for both comfort and performance. Listed below are some helpful tips and a conversion chart to get you started with selecting your size.

 

How do I measure my foot?

 

How do I choose the right size?

What size of ski pole should I buy?

Sizing ski poles is a pretty straight forward process. For most standard alpine skiing applications you can choose the correct pole length based on the skiers height using the chart below. We also have select pole models available in telescopic versions to allow for a wide range of adjustment to fine tune your fit. In some specific cases you may want to adjust the size accordingly, such as a shorter length for park or freestyle focused skiers, or buying a pole that includes larger baskets for skiers that are only out on powder days.

 

Height	Pole Length Inches	Pole Length Centimeters
6'7" +	56	140
6'4" - 6'6"	54	135
6'1" - 6'3"	52	130
5'10" - 6'0"	50	125
5'7" - 5'9"	48	120
5'4" - 5'6"	46	115
5'1" - 5'3"	44	110
4'9" - 5'0"	42	105
4'5" - 4'8"	40	100
4'1" - 4'4"	38	95
3'9" - 4'0"	36	90
3'5" - 3'8"	34	85
< 3'4"	32	80

• What size of snowboard should I buy?

  There are a lot of factors that can influence your ideal snowboard length. Getting on the right size snowboard is an important part of being comfortable and enjoying your time on the slopes. Using  your height is a good starting point and taking things into consideration like weight, ability level, terrain, and even your personal style of riding will help to narrow down your size range. For most people their starting point will land somewhere between their chin and nose. Remember, these are just guidelines, not rules. If you have a preferred size that you are comfortable on you can certainly go with that.
  
  
  

  HEIGHT	BOARD LENGTH	HEIGHT	BOARD LENGTH
  3' and below	65-75 CM	4'10"	120-130 CM
  3'2"	70-80 CM	5'	125-135 CM
  3'4"	75-85 CM	5'2"	130-140 CM
  3'6"	80-90 CM	5'4"	135-145 CM
  3'8"	85-95 CM	5'6"	140-150 CM
  3'10"	90-100 CM	5'8"	145-155 CM
  4'	95-105 CM	5'10"	150-160 CM
  4'2"	100-110 CM	6'	155-165 CM
  4'4"	105-115 CM	6'2"	160+ CM
  4'6"	110-120 CM	6'4"	160+ CM
  4'8"	115-125 CM	6'5" and up	160+ CM

  Once you have established your starting point consider the following.Ability Level

Beginner: If you are a beginner looking for a board that is easy to maneuver and keep in control, consider sizing down 5-10cm from your starting point. This will usually put the board at chin height or a little below. This is a common practice at resorts and rental shops as it helps to build the confidence and essential skills a rider needs to move beyond the bunny slopes. Intermediate: Are you an intermediate rider who has mastered the basics but is still progressing? Choosing a size that lands between chin and nose height will give you the length needed for stability on faster intermediate terrain but keep the board from being too unforgiving when mistakes are made. Advanced: If you are an advanced rider you probably have a good idea of what you need in a board. A longer length is usually preferred as conditions become more demanding and the additional stiffness and stability of a longer board is necessary. This will typically mean a board length that is about nose to eye height.

Rider Style

Conservative: If you prefer to stick to the groomers a shorter board may be for you. Keeping your turns short and going at a moderate speed means that a board at or slightly below chin height would more suited to your style. Aggressive: Sometimes there are those that just wanna go fast. If you are spending most of your time riding at high speeds on steep or technical terrain and carving aggressively, selecting a size that is nose to eye height or slightly above will give the added stiffness and stability that is needed for this style.

Conditions

Groomed: For riders that spend a majority of their day on groomed,  hard packed, or icy surfaces, going with a standard length is best. A standard length will keep the board maneuverable and help maintain a good edge hold. Powder: When you spend a lot of time in fresh snow or off trail a slightly longer board will give you that extra bit of float to keep you moving through the deep stuff. You will  also want to consider a board with a wider waist width or powder specific shape that will also help you float and keep you on the surface.

Weight

If you are above or below the average weight for your height you should adjust your size accordingly. If you are above the average weight for your height you can consider a longer board for added stability and response. If you are below the average weight for your height you can go with a shorter board to get the flex and maneuverability you need.

What size of snowboard boots should I buy?

Boots are arguably the most important part of your snowboard setup. Selecting a proper size is essential in both comfort and performance. It is also important to consider that the size of your boot should be compatible with the size of binding you intend to use. Listed below are some helpful tips and a conversion chart to get you started with selecting your size.

 

How do I measure my foot?

 

How do I choose the right size?

Why does binding sizing matter?

It is important to ensure that the boots and bindings you intend to use together will be compatible. This goes for both ski and snowboard boots and bindings.

How do I know what size ski bindings I need?

Most of the used skis in our inventory include demo style bindings that are already mounted on the skis. Demo style bindings are adjustable in order to accommodate most boot sizes. There are some exceptions such as if your boot size is very large (US 13+) or if the boot size is very small in comparison to your chosen ski length.

 

How can I tell if my boots will fit the skis I want?

If you already own boots or plan on purchasing boots elsewhere and want to check compatibility with one of our skis please contact us and have your boot sole length ready. The boot sole length is the length of the outer shell of the boot from heel to toe NOT the boot size. A boots sole length is typically shown as a three digit millimeter number on the outside of the boot, usually around the heel. We cannot confirm compatibility without the boot sole length.

 

What does DIN mean?

The DIN setting listed on ski bindings is a scale used in the ski industry to determine the amount of force required to release the boot from the binding. This is usually indicated as a range (ex. DIN: 3-10) and is not to be confused with a boot size range. This setting should be determined, adjusted, and tested, by a certified ski binding technician. This is not something you should set yourself and we cannot offer any guidance in ski binding setup. Most adults will fall within the standard DIN range on a majority of the bindings that come mounted on adult skis.

 

How do I know what size snowboard bindings I need?

Snowboard binding sizing will vary between manufacturers and models. Each binding size will generally fit a range of boot sizes (ex. Small 4-6) In most cases the sizing guide will be included in the product description. If it is not listed in the product description you can consult with the manufacturers sizing guide for the particular model you are interested in or contact us to verify sizing.

Single item shipping costs are listed on each product page. For orders containing multiple items the shipping cost can be determined using the shipping calculator located at the bottom of the shopping cart. All orders are shipped at the discretion of Galactic Snow Sports.

Most orders are processed within 3 business days after they are submitted. During the peak season order processing times may be greater than 3 business days. If you require your order to arrive by a specific date an express shipping method is suggested to guarantee arrival. Business days do not include weekends and major holidays. Additional services such as tune-ups will add an additional 1-2 business days of processing time.

We do offer express shipping methods for 3 day, 2 day, and next day delivery services. Transit times DO NOT include weekends or holidays. For example a next day order placed on Friday will not arrive until the following Monday. You can select from these options on the checkout page. Orders placed using an express shipping method before 1 PM EST will be processed and shipped the same day excluding weekends and holidays. Orders placed using an express shipping method during the weekend or on a holiday will be shipped the next business day.

Transit time will vary depending on your location and your selected shipping method. Once your order leaves our warehouse you will receive an email notification with your tracking number. You can then track your package to get the most accurate estimated delivery date. The map below shows the estimated time for your order to be delivered after your order is placed using ground shipping.

We currently offer international shipping to Canada only. International orders are not eligible for free shipping promotions. For ALL international shipments please be aware that there are local duties, taxes, and brokerage on your purchase. These are not fees charged by Galactic Snow Sports therefore we are unable to provide an amount prior to purchase. It is suggested that you check with your local international shipping fulfillment companies for an estimate.

Unfortunately we do not have a retail store and do not offer local pickup. All orders must be placed via our website and will be shipped from our warehouse location to you.

These are not common occurrences but they do happen. In the event that a package is damaged in transit, lost, or stolen, please contact us as soon as possible. We will notify the shipping company and they will let us know how to proceed.

Items can be returned within 10 calendar days of the date the order was delivered. Please contact us within this time frame to obtain a return authorization number. Do not send any items back before obtaining a return authorization number. Tune up services and shipping costs are non-refundable and we do not cover any return shipping costs. Any merchandise returned to Galactic Snow sports without a return authorization number will not be opened or processed. Galactic Snow sports is not responsible for any unauthorized return packages.

All returns must be received by GalacticSnowSports within 15 days of your RMA number being issued.

Orders that utilized the free ground shipping promotion and are returned to us will have A $20.00 fee deducted from the refunded amount in order to mitigate the actual shipping costs. Returns received after their 15 day return window may have a 25% fee deducted.

Any items that have a "D" condition rating carry a strict no return policy. We are unable to offer any returns or exchanges on these items.

We do not cover any return shipping costs, even if the original item or order was shipped to you for free. You will be responsible for any costs associated with properly packaging and shipping your returns back to Galactic Snow Sports. Initial shipping costs are non-refundable.

Most returns are processed within 3 business days of arriving. After your return is processed it can take 3-5 business days to appear on your account. This varies from one financial establishment to another.

You can use any carrier you prefer but we do suggest choosing a shipping method that includes tracking and insurance.

Yes, you can return just a part of an order. In the event that an item(s) is returned for a refund and the minimum requirements for a coupon or discount to be valid are no longer fulfilled, all other items and charges on the order will be reverted to their regular non-discounted amounts. This includes items being returned that would result in an order no longer meeting the minimum amount required for a discount or promotion as well as any items being returned that would make a package deal incomplete. In this situation the difference of the discounted item cost and regular retail price of the items or services will be deducted from the returned items refund amount.