Package Deals at Galactic Snow Sports
ORDER RELATED QUESTIONS

Shipping Information


Return Policy


Placing Orders


Privacy


Miscellaneous

 

PRODUCT INFORMATION



Q: Why shipping is so expensive?
A: We are using flat rate shipping for all US states - it doesn't matter if you are in VA (as we are) or CA. You pay the same shipping rate. If you live nearby our location you can choose store pickup method.  

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Q: How can you sell items this CHEAP? Is there anything wrong with them?
A: We price our items depending of how many we have. We are trying to empty our warehouse by the end of this ski season and in order to do so, we price items to sell. Some items, we have thousands of and sell for as little as a penny! 

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Q: Why do items that are the same Make and Model have different prices?
A: We price our items according to volume. If we have 5 sizes of the same ski boot available, the sizes we have the most of will be the cheapest. 

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Q: I found an item yesterday on your website and today, the same item costs more. Why?
A: Our prices can fluctuate with inventory levels. The higher the level, the lower the price and vice versa. 

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Q: Why shipping to your home state Virginia is the same as to California?
A: We ship so many items, that Fed-Ex gave us flat rate any where in the US. 

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Q: Where is my tracking number and can I track my shipment?
A: All orders will be processed and all buyers will receive an email with a tracking number once your order has been processed. If you have not received an email from us within 72 hours of submitting your order,  check spam or trash folders in your email account just in case. Do not delete this email, it has important information within it.
Have your tracking number ready and then click HERE to track your package!

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Q: How much is shipping and handling?
A: Our shiping and handling charge is calculated per item. If you want to order more items go to our COUPONS page to learn if we have valid discounts.
Item(s) purchased usually ship out within 48-72 hours, excluding weekends and holidays via FedEx Ground. Domestic shipments may take up to 6-8 BUSINESS days to arrive. Fed Ex does not consider weekends as transit days. Any questions?  Please CONTACT US or call us at 540-433-3493 during Eastern Time business hours. 

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Q: How do I get my free T-shirt?
A: If your order qualifies for a FREE T-SHIRT, please include your size (Adult sizes: S, M, L, XL only!) in the "SHIPPING INSTRUCTIONS" section of your checkout.
IF YOU DO NOT INCLUDE YOUR SHIRT SIZE WITH YOUR ORDER, WE WILL NOT SEND A T-SHIRT. ALL T-SHIRTS MUST BE SHIPPED WITH YOUR ORDER!

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Q: What happens if I buy multiple items, can I get discounted shipping and handling?
A: You get $5 OFF shipping and handling on every additional item (domestic GROUND or HOME DELIVERY method) within your order. We do as much as we can to leave you happy. We calculate the shipping and handling cost per item. Visit our COUPONS page to find a coupon about different discounts - including free tunning of your skis, and discount on higher amount orders.

Example:
Shipping charge for an order that contains
2 additional items (total of 3 items):
Junior skis: $17 (listed at product page)
Junior ski boots: $13 (listed at product page)
Gloves: $10 (listed at product page)
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All: $40
Discount: -$10 (2 additional items)
You pay: $30 (Automatically calculated in your shopping cart)

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Q: How should I pay for the item(s) I won?
A: The only way is to use our Checkout. Click on the checkout link and follow the easy instructions. You can use Paypal or any major credit card (Am Ex, Visa, Mastercard, Discover). Payment must be made in US dollars. If you are having trouble with checking out, PLEASE CALL US at (540)433-3493 or email our customer support team on the CONTACT US page. Our knowledgeable and courteous staff will be able to instruct you on how to give us your cash.

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Q: What is your return policy?
A: All of our items come with a 10 day money back guarantee (less S&H charges) as long as the product is unopened and/or unused. A return authorization number (RA#) must be obtained prior to any customer sending back an item for a refund (less original shipping and handling charges). In the event an item is damaged during transit, we will replace the item (if we have more in stock) or refund your money, whichever you prefer. DO NOT RETURN DAMAGED ITEMS TO US! Our shipping carrier requests that damaged items be picked up from the receiver.  If you need to return an item,  EMAIL US HERE or you can reach us through our "contact us" link on our home page.  Be sure to put "RA Number" in the subject line of your email.  We will respond with all the information necessary to return your item. 

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Q: How do I choose the right size boot?
A:



US Womens US Youth/Mens Mondo UK Euro
- 8 jr 15 7 uk 25
- 9 jr 16 8 uk 26
- 10 jr 17 9 uk 27
- 11 jr 17.5 10 uk 28
- 12 jr 18.5 11 uk 29
- 13 jr 19.5 12 uk 30.5
- 13.5 jr 20 13 uk 31
- 1 yth 20.5 13.5 uk 32
- 2 yth 21 1 uk 33
- 3 yth 21.5 2 uk 34
5 wm 4 yth 22 3 uk 35
5.5 wm 4.5 yth 22.5 3.5 uk 36
6 wm 5 yth 23 4 uk 36.5
6.5 wm 5.5 mn 23.5 4.5 uk 37
7 wm 6 mn 24 5 uk 38
7.5 wm 6.5 mn 24.5 5.5 uk 38.5
8 wm 7 mn 25 6 uk 39
8.5 wm 7.5 mn 25.5 6.5 uk 40
9 wm 8 mn 26 7 uk 40.5
9.5 wm 8.5 mn 26.5 7.5 uk 41
10 wm 9 mn 27 8 uk 42
10.5 wm 9.5 mn 27.5 8.5 uk 42.5
11 wm 10 mn 28 9 uk 43
11.5 wm 10.5 mn 28.5 9.5 uk 44
12 wm 11 mn 2910 uk 44.5
- 11.5 mn 29.5 10.5 uk 45
- 12 mn 30 11 uk 45.5
- 12.5 mn 30.5 11.5 uk 46
- 13 mn 31 12 uk 47

  Any questions?  Please CONTACT US or call us at 540-433-3493 during Eastern Time business hours. 

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Q: How do I choose the right length ski?
A: This sizing chart will help you with choosing the correct length ski.  This is a general sizing chart to help skiers choose an appropriate ski for them, but you may already know what you want.  Any questions?  Please CONTACT US or call us at 540-433-3493 during Eastern Time business hours. 

Weight
(lbs)		 70-85 85-95 95-105 105-120 120-135 135-155 155-175 175-190 190+
Weight
(kilos)		 32-38 38-43 43-47 48-54 57-62 63-69 70-79 80-86 87+
Length
(cm's)		 125 135 145 155 160 165 170 170 175


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Q: Can I pick up my order at your location?
A: We are located in Harrisonburg, VA and you may pick up your skis if you have made arrangements with us beforehand. You may pick any item up during 9:00am and 5:00pm EST, M-F, excluding holidays but we require that you pay for the item before picking it up, a 48 hour notice of your arrival and there is a $10 handling fee.  Any questions?  Please CONTACT US or call us at 540-433-3493 during Eastern Time business hours. 

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Q: What happens if I place an order and decide to cancel?
A: You may cancel any order you have placed with us, but you must do it within 24 hours. After your item has shipped, you will have to receive it, obtain an RA # from us and then return it for a refund. When this happens, you will not be refunded S&H costs either way. Your money will be refunded via the same method you paid. Please note that refunds on credit cards can take up to 15 business days to post to your account, depending on your credit card company. Please contact our sales team on the CONTACT US page if you need any assistance in canceling your order.

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Q: Will these bindings fit my boots?
A: Bindings:

  • Ski Bindings - Most alpine downhill ski bindings will fit most alpine downhill ski boots. On most used skis with adjustable bindings, the track will only adjust to fit adult US size 4 to 13. Some bindings that have adjustable toe pieces will accommodate boots sizes larger than US 13.  If you have any questions about compatibility, CLICK HERE to contact our sales team.

     
  • Snowboard Bindings - Adult strap-in snowboard boots are compatible adult strap-in bindings. Strap-In bindings do have sizes and will accommodate a range of boots. Junior bindings will usually accommodate junior boots up to a size 5. Adult small will usually accommodate boots from size 6 to 8. Adult Medium bindings will accommodate 9 to 10. Adult Large will usually accommodate 10 to 12. An adult XL bindings is recommended for boot sizes 13 and over and sometimes even 12 and over. Please keep in mind that sizes vary from brand to brand.  Step-in bindings only fit specific boots.   If you have any questions about compatibility, CLICK HERE to contact our sales team.

    • If you are buying skis/snowboard and boots and would like for our staff to match compatibility, please write in the comments section of the checkout what items you would like for us to match up. Please do this for ANY boots package you buy. For example, "Please match the k2 four 167 cm with the Nordica F5 size 27.0" This will ensure that the boots will fit into your bindings. PLEASE READ THE FOLLOWING SENTENCE, VERY IMPORTANT! You still need to get the bindings release checked by a certified technician before using them. We are only testing the compatibility for you. We are not adjusting the DIN settings.


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    Q: How long will it take for my order to be delivered?

    A: For your package to be delivered, it will take the transit time required by Fed Ex plus a maximum of 3 days to process required by  GalacticSnowSports.  We guarantee that your order will leave our facility within 24-48 business hours (excluding holidays) from the day your order comes in.  We process all orders at 9:00am EST every business day, excluding holidays.  If your order is placed after 9:00 EST, it will not be processed until the next business day.  If your order is placed after 9:00am EST on Friday, your order will not be processed until the following Monday, if it is not a holiday.  Transit times vary based on your location.  All of our orders are shipped from  Harrisonburg, VA via Fed Ex.  Please see the transit time map below and don't forget to add 1-2 days (order processing time) to your delivery time.  Any questions?  Please CONTACT US or call us at 540-433-3493 during Eastern Time business hours. 

    GROUND SHIPPING TRANSIT TIMES

    (click to enlarge)


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    Q: Does GalacticSnowSports ship internationally?

    A: No. We ship to United States and Canada only. If you are located out of these countries you might want to use SKYNET's SKYBOX service. SKYBOX provides customers with a U.S personal address in Miami and we are able to ship your order. Then SKYBOX takes care for your items and ships them directly to you.
    More information at:
    SkyNet's website: http://www.skynet.com.lb/service-skybox.asp
    SkyBox's website: http://www.skybox.net/ayuda.aspx#que_es

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    Q: Will my item be insured when it is shipped?

    A: All items we ship are insured, the price you pay for shipping and handling covers the cost of insurance.  We insure all items for the amount you pay, so you are guaranteed to receive your item or a full refund if it is damaged or lost in transit.  Any questions?  Please CONTACT US or call us at 540-433-3493 during Eastern Time business hours. 

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    Q: Can I have my order shipped via express shipping if I need it sooner?

    A: We offer Express shipping to US only. Shipping methods for domestic shipments we use are: Ground, 3-Day, 2-Day and Next-Day shipping via Fed Ex.  Shipping rates on Ground method to US and Canada are posted on all of our product pages.  Any questions?  Please CONTACT US or call us at 540-433-3493 during Eastern Time business hours. 

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    Q: What is your privacy policy?

    A: We never, never, ever sell or give away any of your information for any reason to anyone. Any questions?

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    Q: What if I have trouble checking out?

    A: At any point during checkout, if you have trouble, please contact our customer service department via telephone at 540-433-3493, M-F, 9:00am to 5:00pm or via email at  CONTACT US   Any one of our knowledgeable staff will be thrilled to help you give us your money.

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    Q: How many $0.01 items am I allowed to buy?

    Sometimes we want to give you some pretty good deals but the only condition is to buy no more than 2 free ($0.01) items.

    This limit is per household even if it is possible to complete the checkout with more than 2 of the $0.01 items. If you order more than 2 of them we will ship only 2 items without any notice. If returning the $0.01 items for any reason the buyer will pay for shipping and any other costs to return.

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    Q: Will this helmet fit my head?

    A: Helmet manufacturers are like shoe manufacturers, they all make products that fit a little differently.  Please see the size charts below for size specific measurements. To measure your head correctly, measure around your head with the tape measure coming across the center of your forehead and right above both ears.   For the size charts that are in centimeters, multiply the measurement of your head (in inches) by 2.54 and this will give you centimeters, then find your  measurement below.  Any questions?  Please CONTACT US or call us at 540-433-3493 during Eastern Time business hours. 

    Bieffe Helmet Sizing Chart

    INCHES HELMET SIZE
    20 to 20 7/8 XS
    21 to 21 5/8 SMALL
    21 3/4 to 22 3/8 MEDIUM
    221/2 to 23 1/8 LARGE
    23 1/4 to 24 XL
    24 1/8 to 24 7/8 XXL

    Giro Helmet Sizing Chart



    CM HELMET SIZE
    52 to 53.5 XS
    53.5 to 55.5 SMALL
    55.5 to 57 MEDIUM
    57 to 59 LARGE
    59 to 60 XL
    60.5 to 62 XXL

    Leedom Helmet Sizing Chart

    CM HELMET SIZE
    50 XS
    53 SMALL
    55 MEDIUM
    56 M/L
    58 LARGE
    60 XL
    62 XXL
    64 XXXL

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    Q: What is mondo point sizing for boots?

    A: Mondo point sizing is simply your shoe size in centimeters.  Please see the chart below for accurate details on the mondo point sizing system.  The first chart is ADULT MEN and WOMEN.  The second chart is CHILDREN.  Any questions?  Please CONTACT US or call us at 540-433-3493 during Eastern Time business hours. 

    Mondo Point Sizing Chart



    U.S. Womens
    U.S. Mens
    Mondopoint
    5
    22.5
    5.5
    5
    23
    6
    5.5
    23.5
    6.5
    6
    24
    7
    6.5
    24.5
    7.5
    7
    25
    8
    7.5
    25.5
    8.5
    8
    26
    9
    8.5
    26.5
    9.5
    9
    27
    10
    9.5
    27.5
    10.5
    10
    28
    11
    10.5
    28.5
    11
    29
    11.5
    29.5
    12
    30
    12.5
    30.5
    13
    31
    14
    32
    15
    33

    Children Mondo Point Sizing Chart

    US Youth/Mens Mondo Point
    6 jr 12.5
    7 jr 13.5
    8 jr 14.5
    9 jr 15.5
    10 jr 16.5
    11 jr 17.5
    12 jr 18.5
    13 jr 19
    1 yth 19.5
    2 yth 20
    2.5 yth 20.5
    3 yth 21
    3.5 yt 21.5
    4 yth 22
    4.5 yth 22.5

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    Q: How do I choose the right length wakeboard?

    A:  For choosing the appropriate wakeboard length, please see the sizing chart below.  Determine your weight in the left column to find the appropriate length in the right column.  Any questions?  Please CONTACT US or call us at 540-433-3493 during Eastern Time business hours. 

    Weight of Rider Length of Board
    up to 85 lbs. 119cm
    up to 105 lbs. 121cm
    up to 145 lbs. 128cm
    up to 155 lbs. 131cm
    up to 165 lbs. 133cm
    up to 190 lbs. 136cm
    up to 245 lbs. 138cm
    up to  255 lbs. 140cm
    up to 265 lbs. 142cm
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    Q: How do I choose the right length snowboard?

    A: For choosing the appropriate snowboard length, please refer to the chart below.  Determine your weight in the right column and find your ideal length of snowboard in the left column. Snowboards come in many different lengths, and there are several different factors to consider when choosing the length of a snowboard. You should take into consideration your height, weight, where you ride, and the type of riding that you do.

    Height is a factor to consider when choosing the length of a snowboard. The taller you are the wider your stance will be. So, taller people need longer boards. In most cases, when the board�s tail is on the ground the board should reach somewhere between your upper chest and your nose.

    Another formula that uses height to determine board length is: Your height in inches x 2.54 x .9= Board Length.

    Formulas that use height to determine board length are good. Except, if you are short and heavy these formulas that use height to determine board length will tell you to use a short board. But, if you do you will sink in heavy powder. This is why weight and the terrain that you ride are also factors to consider when choosing the length of a snowboard. The chart below uses the terrain that you ride and how much you weigh to determine board length. As you can see from the chart below, where you ride will also determine what length of board you need. If you ride in hard snow you may want to use a shorter, or more average length board. Whereas if you ride in powder or deep snow you may want a longer board. A longer board will float better in the powder.

    Finally, the type of riding that you do will determine what length of board you should ride. If you are a freestyler you may want a shorter board to spin faster or to maneuver better in the terrain park. But, if you freeride you may want a longer board that will go fast and ride easier in bigger terrain.

    Remember that these charts and formulas are designed to give you a ballpark board length. You should use these charts and formulas to find a ballpark board length, and then demo or rent boards in that length and around that length to find a length that you are comfortable riding.

    Overall, when choosing the length of a snowboard you should take into consideration your height, weight, where you ride, and the type of riding that you do.  Any questions?  Please CONTACT US or call us at 540-433-3493 during Eastern Time business hours. 

    This chart following is in reference to choosing a snowboard for use on "Small Mountains" or hard packed snow:



    Length of Snowboard Weight of Rider
    100cm-135cm Less than 100 lbs.
    135cm to 150cm 100-130 lbs."
    145cm to 155cm 120-160 lbs."
    150cm and up Over 160 lbs."

    The chart following is in reference to choosing a snowboard for use on "Big Mountain" where you have all snow conditions:



    Length of Snowboard Weight of Rider
    105cm-140cm Less than 100 lbs.
    140cm to 155cm 100-130 lbs."
    150cm to 160cm 120-160 lbs."
    155cm and up Over 160 lbs."

    The chart following is in reference to choosing a snowboard for use on "Back Country" where you have very steep, deep snow:



    Length of Snowboard Weight of Rider
    110cm-145cm Less than 100 lbs.
    145cm to 160cm 100-130 lbs."
    155cm to 170cm 120-160 lbs."
    165cm to 190cm Over 160 lbs."

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    Q:What are the size specifications for BCD's?

    A: For choosing the BCD size that is right for you, please refer to the chart below.  This chart applies to men, women and children over the age of 12 years.  Any questions?  Please CONTACT US or call us at 540-433-3493 during Eastern Time business hours. 

    BCD Size Height Weight Waist Range
    Junior - - 24" - 36"
    XS 5'0" - 5'5" 110-125 lbs 28" - 37"
    Small 5'3" to 5'7" 120-155 lbs 30" - 39"
    Medium 5'5" to 5'10" 150-180 lbs 34" - 43"
    Large 5'9" to 6'3" 180-200 lbs 39" - 48"
    XL 6'2" to 6'5" 195-240 lbs 42" - 51"

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    Q: Will this roof rack mount on my vehicle?

    A: The winter sports  racks we have on our site are designed for cars with front-to-back rails or side-to-side crossbars.  If you are thinking of purchasing one of these racks, please view the installation guide below to make sure your vehicle is compatible. Any questions? Please CONTACT US or call us at 540-433-3493 during Eastern Time business hours. Download the Roof Rack Manual

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    Q: Is this tennis racquet the right size for me?

    A: You can measure your grip size using a ruler. With your hand open and fingers extended close together, align the ruler with the bottom lateral crease of your palm and measure to the tip of your ring finger.

    Keep in mind, it's easier to increase handle size on most racquets. In fact, the majority of today's lightweight racquets' handles cannot be reduced in size. If you're between grip sizes, go with the smaller size and add an overgrip to arrive at the ideal fit. A typical overgrip will increase a grip by 1/16 inch. You can also increase grip size using a heat-shrink sleeve. One heat shrink sleeve will increase grip size by 1/8 inch. Both methods will increase overall racquet weight slightly (7-16 grams) but the benefits of a correct grip size far "outweigh" the disadvantages of this added mass.

    Any questions?  Please CONTACT US or call us at 540-433-3493 during Eastern Time business hours.

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    Q: How do I choose the right length of water ski?

    A: The size of your water ski is very important. You want a water ski that best suits your skiing speed and body weight. Refer to the below chart for sizing. Determine your weight on the left column and the boat speed across the top. This is how you select the length of your water ski.  Any questions?  Please CONTACT US or call us at 540-433-3493 during Eastern Time business hours. 

    Weight of Skier Ski Length when boat speed is:
    26-30mph 30-34mph 34-36mph
    80-110 lbs 63-64" 62-64" ------------------
    95-120 lbs 65-66" 63-64" 63-64"
    115-140 lbs. 65-66" 63-64" 63-64"
    135-160 lbs 67-68" 65-66" 65-66"
    155-180 lbs 69" 67-68" 67-68"
    175-200 lbs 69" 67-68" 67-68"
    195-220 lbs 72" 69" 69"
    215 lbs and up 72" 72" 72"

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